Last updated: February 18, 2026
At Poltrav, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors and customers who interact with our website, products, or services. By visiting our website or making a purchase, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information that you provide directly when you place an order, create an account, subscribe to newsletters, or contact us. This may include:
- Name, email address, shipping and billing addresses, phone number
- Payment information, including details processed securely via PayPal
- Any other information you voluntarily provide in communications with us
We also collect information automatically when you visit our website, including:
- IP address, browser type, device information, and operating system
- Pages viewed, time spent on our website, links clicked, and other usage data
- Cookies, pixels, and similar technologies to enhance user experience and analyze traffic
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including shipping and payment verification
- To communicate with you regarding your order, account, or inquiries
- To send promotional messages, newsletters, or offers if you have opted in
- To improve our website, products, and services
- To detect and prevent fraudulent activity or other prohibited behavior
- To comply with legal obligations and enforce our policies
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with third-party service providers only as needed to provide services, including:
- Payment processing through PayPal
- Shipping and delivery services
- Website hosting, analytics, and marketing services
- Customer service and support
These third parties are contractually obligated to protect your information and use it solely for the services they provide.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies help us:
- Remember your preferences and settings
- Track the performance of marketing campaigns
- Understand user behavior to improve website functionality
You can choose to disable cookies through your browser settings, but this may affect the proper functioning of some features of our website.
Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access, review, or request a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent to marketing communications at any time
To exercise these rights, please contact us at support@poltrav.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites.
Children’s Privacy
Our products are intended for children, but our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Marketing Communications
If you opt-in to receive marketing communications, you may receive emails or other messages about promotions, new products, or company updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Retention of Personal Data
We retain your personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, your data will be securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or website functionality. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: support@poltrav.com
Support Hours: 10:00 AM - 8:00 PM (PST), Mon - Fri | 11:00 AM - 7:00 PM (PST), Sat - Sun
